FAQ
GENERAL
What Ingredients are used in the Body Care Range?
Our body care collection use the highest quality botanical bases of Macadamia, Coconut and Almond oils with antioxidant rich in Vitamin E to protect the skin and promote softness, moisture and elasticity in a non-greasy formula.
Our Collections are designed to be safe on all skin types and are free from Parabens, Sulphates, Propylene Glycol, Silicone and artificial colours. However, if you have sensitive skin we recommend patch testing before use.
I have a Gluten Intolerance, wheat, nut or soy allergy. Can I use Maine Beach products?
It is unlikely for a person with gluten intolerance to have a reaction to a skincare product since gluten can only be absorbed through the gastrointestinal tract. However, some people do have wheat allergies that may cause them to have skin sensitivities and this also applies to people who have nut and soy allergies.
Most of Maine Beach Body-care products contain Almond, Macadamia and other Nut oils. The extraction method for these ingredients removes allergy-causing proteins, but we cannot guarantee that all of the residues are removed. Therefore, if you have gluten intolerance, wheat allergies, Nut or Soy allergies we recommend that you patch test first or consult with your medical practitioner before using any of our products and refer to the ingredients list.
Are Maine Beach products tested on animals?
Maine Beach does not test any of our products on animals. Maine Beach also ensure that all of the components are responsibly sourced.
SHIPPING & ORDERS
What currency are your products in?
All products listed are in Australian Dollars.
What payment methods do you accept?
We only accept payments through PayPal, we do not accept credit or debit cards direct.
How do I know my order has been received by The Kangaroo Island Shop?
When your order has been placed, you will receive an - order confirmation email in your inbox. We also receive a copy of this. Be sure to check your junk box too, in case the email has bounced. If you do not receive a confirmation email within 24 hours of placing your order please contact info@kangarooislandshop.com.au.
How do I know when my order is despatched?
When your order has been despatched you will receive a confirmation email with a tracking number so you can check your delivery status at any time. If you haven’t received this, please check your junk mail. If you need to get in contact please email info@kangarooislandshop.com.au.
I have not received my order, what can I do?
If you feel that the delivery time has been longer than it should, please check on the status of your order with the tracking number you received. You can then contact Australia Post with the tracking details. If you are unable to see the tracking details please contact us at info@kangarooislandshop.com.au. and we will be able to help.
My order was received damaged, faulty or missing an item, what can I do?
Items are carefully inspected and packaged before being shipped so that it arrives in perfect condition. Damage occurring en route is highly unlikely however in the unfortunate event you receive your order damaged, faulty or incorrectly shipped, please contact us via email info@kangarooislandshop.com.au. within 2 days of receiving goods. Please send a photo and order number along with your email. All returns must be authorised by info@kangarooislandshop.com.au.. You will need to send your faulty order back to us via post of courier. Once we have received the order we will send out a replacement if it is deemed faulty. Refunds will be processed according to your original method of payment.
Can I return my order if I am not happy with it?
Unfortunately, we do not offer returns or refunds on change of mind.
Can I return a product I purchased online to another store or stockist
Unfortunately, we cannot facilitate returns any other retail store or stockist. All online orders must be dealt with by info@kangarooislandshop.com.au.
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